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    Home / Terms and conditions

    Terms and conditions

    MitroCZECH BoardGameHolic s.r.o.
    Effective from 18 June 2026

    Basic Provisions

    1. These General Terms and Conditions (“Terms and Conditions” or “Terms”) are issued pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended.
    2. The Seller is:
      MitroCZECH BoardGameHolic s.r.o.
      Company ID No.: 23420022
      VAT ID No.: CZ23420022
      registered office: Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic
      registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File No. 145716
      Contact details:
      phone: +420 774 424 780
      e-mail: info@mitroczech.cz
      website: www.mitroczech.cz/en
      data box ID: z8fkp7m
      business premises / personal pickup address: Deblín 367, 664 75 Deblín, Czech Republic
      (hereinafter referred to as the “Seller”, “We”, “Us” or “Our”)

    3. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract outside their business activity as a consumer, or within their business activity, through the web interface located on the website www.mitroczech.cz (hereinafter referred to as the “E-shop” or “online store”).

    4. All information regarding the processing of Your personal data is included in the Personal Data Processing Policy, available at https://www.mitroczech.cz/en/articles/terms-and-conditions/.

    5. The provisions of these Terms and Conditions form an integral part of the Purchase Contract. Any provisions agreed in the Purchase Contract that differ from these Terms and Conditions shall prevail over the provisions of these Terms and Conditions.

    6. These Terms and Conditions and the Purchase Contract are concluded in the Czech language.

    7. We communicate primarily remotely. Therefore, the Purchase Contract is also concluded using means of distance communication that allow the contract to be concluded without the simultaneous physical presence of the Seller and the Buyer.

    1. SOME DEFINITIONS

    1.1. Price means the financial amount You will pay for the Goods;

    1.2. Shipping Price means the financial amount You will pay for the delivery of the Goods, including the cost of packaging;

    1.3. Total Price means the sum of the Price and the Shipping Price;

    1.4. VAT means value added tax under applicable legal regulations;

    1.5. Invoice means a sales document issued for the Total Price; if legal regulations require a tax document, We will issue the document in accordance with the relevant legal regulations;

    1.6. Order means Your binding proposal to enter into a Contract for the purchase of Goods with Us;

    1.7. User Account means an account created based on the information provided by You, which enables the storage of entered data and the storage of the history of ordered Goods and concluded Contracts;

    1.8. You means the person purchasing on Our E-shop, legally referred to as the buyer;

    1.9. Goods means everything that can be purchased on the E-shop, especially physical 3D printed products, accessories, inserts and other products offered on the E-shop.

    2. GENERAL PROVISIONS AND INFORMATION

    2.1. Goods may be purchased through the web interface of the E-shop.

    2.2. When purchasing Goods, You are obliged to provide Us with all information correctly and truthfully. We will consider the information You provided in the Order to be correct and truthful.

    2.3. On Our E-shop, We may provide access to reviews of Goods or the E-shop made by other customers. We ensure and check the authenticity of such reviews by linking reviews to specific orders in the internal E-shop system or through a review service that makes it possible to verify that the review comes from a real customer.

    3. CONCLUSION OF THE CONTRACT

    3.1. A Contract with Us may be concluded only in the Czech language.

    3.2. The Contract is concluded remotely through the E-shop, while the costs of using means of distance communication are borne by You. These costs do not differ from the basic rate You pay for using such means, in particular for internet access. You should not expect any additional costs charged by Us beyond the Total Price. By submitting the Order, You agree that We use means of distance communication.

    3.3. In order for Us to conclude the Contract, You must create an Order on the E-shop. This proposal must include in particular information about the Goods being purchased, information about the Price, Shipping Price, payment method for the Total Price, the required method of delivery of the Goods, and Your identification and contact details needed for Us to deliver the Goods, especially Your first name, surname, delivery address, telephone number and e-mail address.

    3.4. During the creation of the Order, You may change and check the entered data until the Order is completed. After checking the data, You complete the Order by clicking the “Order with obligation to pay” button. Before clicking the button, You must confirm that You have read and agree to these Terms; otherwise, it will not be possible to complete the Order. A checkbox is used for this confirmation and consent. After clicking the “Order with obligation to pay” button, all completed information will be sent directly to Us.

    3.5. We will confirm Your Order as soon as possible after it has been delivered to Us by sending a message to the e-mail address provided in the Order. The confirmation will include a summary of the Order and these Terms as an attachment to the e-mail message or as a link to their wording. The Terms effective on the date of the Order form an integral part of the Contract. The Contract between Us and You is concluded upon confirmation of the Order.

    3.6. There may also be cases where We are unable to confirm Your Order. This applies in particular to situations where the Goods are unavailable, where You order a larger quantity of Goods than We allow, or where there is another objective reason why We cannot accept the Order. In such a case, We will contact You and may send You an offer to conclude the Contract in a modified form compared with the Order. In such a case, the Contract is concluded when You confirm Our offer.

    3.7. If an obviously incorrect Price is stated within the E-shop or in the Order, We are not obliged to deliver the Goods to You for that Price, even if You have received confirmation of the Order. In such a situation, We will contact You without undue delay and send You an offer to conclude a new Contract in a modified form compared with the Order. The new Contract is concluded when You confirm Our offer. An obvious error in the Price includes, for example, a situation where the Price clearly does not correspond to the usual price, or where a digit is missing or added.

    3.8. When the Contract is concluded, You are obliged to pay the Total Price.

    3.9. If You have a User Account, You may place an Order through it. Even in such a case, You are obliged to check the correctness, truthfulness and completeness of the pre-filled data. The method of creating the Order is the same as for a buyer without a User Account; however, the advantage is that You do not have to repeatedly fill in Your identification details.

    3.10. In some cases, We allow a discount to be used for the purchase of Goods. To receive a discount, You must enter the discount information in the designated field when creating the Order. If You do so and the discount conditions are met, the Goods will be provided to You with the discount. Discounts cannot be combined unless expressly stated otherwise.

    4. USER ACCOUNT

    4.1. Based on Your registration within the E-shop, You may access Your User Account.

    4.2. When registering a User Account, You are obliged to enter all required data correctly and truthfully and to update it in the event of any change.

    4.3. Access to the User Account is secured by a username and password. You are obliged to maintain confidentiality regarding these access details and not to provide them to anyone. If they are misused for reasons on Your side, We are not responsible for such misuse.

    4.4. The User Account is personal and You are not entitled to allow third parties to use it.

    4.5. We may cancel Your User Account, in particular if You do not use it for more than 3 years, or if You breach Your obligations under the Contract or these Terms.

    4.6. The User Account may not be available continuously, especially due to necessary maintenance of hardware or software equipment operated by Us or by third parties.

    5. PRICE AND PAYMENT TERMS, RETENTION OF TITLE

    5.1. The Price is always stated within the E-shop, in the draft Order and in the Contract. In the event of a discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the draft Order, the Price stated in the draft Order shall apply and will always be identical to the price in the Contract. The draft Order also states the Shipping Price, or the conditions under which shipping is free of charge.

    5.2. The prices of Goods are final. The Seller is not a VAT payer under the Czech Value Added Tax Act. If VAT or a similar tax is charged for a particular sale under legal regulations, for example when selling to another EU Member State under the OSS scheme, this tax is included in the Total Price displayed in the Order.

    5.3. We will require payment of the Total Price after the Contract is concluded and before the Goods are handed over, unless expressly agreed otherwise. You may pay the Total Price using the methods offered by the E-shop in the cart, in particular by bank transfer to bank account No. 276382433/0600 held with MONETA Money Bank, by online payment card, or through the payment gateway used by the E-shop. For personal pickup, payment may be made by payment card or by another method agreed in advance, if We allow such an option in the particular case. We do not ship cash on delivery unless this is expressly offered in a particular Order.

    5.4. In the case of payment by bank transfer, the Total Price is due within 7 days from the conclusion of the Contract. In the case of online card payment or payment through a payment gateway, the Total Price is due when the Order is submitted. In the case of payment upon personal pickup, the Total Price is due when the Goods are collected.

    5.5. An invoice or other sales document will be issued electronically after payment of the Total Price and sent to Your e-mail address. If technically available, the document may also be available in Your User Account.

    5.6. Ownership of the Goods passes to You only after You have paid the Total Price and taken over the Goods. In the case of payment by bank transfer, the Total Price is paid when it is credited to Our account; in other cases, it is paid at the moment the payment is made.

    6. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO THE GOODS

    6.1. The Goods will be delivered to You by the method You choose in the Order. The standard processing time is usually 1 to 5 business days; for larger orders or products with a longer stated availability, the processing time may be longer. Unless otherwise stated for the Goods, in the Order or in individual communication, We will deliver the Goods no later than 30 days from the conclusion of the Contract.

    6.2. Delivery methods that may be available in the E-shop include in particular personal pickup at Deblín 367, 664 75 Deblín, Czech Republic, by prior arrangement, delivery to an address or pickup point via carriers such as PPL, Zásilkovna, Balíkovna / Česká pošta, and delivery via Česká pošta for shipments suitable for envelope dispatch. The specific available delivery methods will be displayed in the cart based on the delivery address, size and nature of the order.

    6.3. We deliver Goods to the countries offered by the E-shop in the cart for the delivery address. If the E-shop does not offer delivery to the selected address, You may contact Us and We will try to individually verify the delivery options.

    6.4. The delivery time of the Goods always depends on availability, production time, the selected delivery method and the selected payment method. The expected delivery time of the Goods will be communicated to You in the Order confirmation or in subsequent communication. In the case of personal pickup, We will inform You of the possibility to collect the Goods by e-mail or by another agreed method.

    6.5. After taking over the Goods from the carrier, You are obliged to check that the packaging of the Goods is intact and, in the event of any obvious defects, to immediately notify the carrier and Us. If the packaging is damaged in a way that indicates unauthorised handling or access to the shipment, You are not obliged to accept the Goods from the carrier.

    6.6. If You breach Your obligation to take over the Goods, except in the cases under Article 6.5 of the Terms, this does not constitute a breach of Our obligation to deliver the Goods to You. At the same time, failure to take over the Goods is not in itself a withdrawal from the Contract. In such a case, We have the right to withdraw from the Contract due to Your material breach of the Contract, or to store the Goods and require You to reimburse the reasonably incurred costs associated with storage and repeated delivery. Withdrawal from the Contract does not affect Our claim for payment of the Shipping Price or Our claim for damages, if any have arisen.

    6.7. If, for reasons on Your side, the Goods are delivered repeatedly or in a different manner than agreed in the Contract, You are obliged to reimburse Us for the costs associated with such repeated delivery. We will send the payment details for these costs to the e-mail address stated in the Contract. These costs are due 14 days from the delivery of the e-mail.

    6.8. The risk of damage to the Goods passes to You at the moment You take them over. If You do not take over the Goods, except in the cases under Article 6.5 of the Terms, the risk of damage to the Goods passes to You at the moment when You had the opportunity to take them over, but for reasons on Your side the takeover did not occur.

    6.9. If the Goods were not listed as in stock on the E-shop and an estimated availability time was stated, We will inform You in the event of an extraordinary production outage, delay in delivery from Our supplier, or another circumstance that may have a significant impact on delivery of the Goods. In such a case, We will inform You of the new expected availability date, or that it will not be possible to deliver the Goods.

    7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

    7.1. We guarantee that at the time the risk of damage to the Goods passes under Article 6.8 of the Terms, the Goods are free from defects, in particular that they correspond to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics; that they are suitable for the purpose for which You require them and to which We agree; that they are delivered with the agreed accessories and instructions for use, if needed for the particular Goods; that they are suitable for the purpose for which Goods of this type are usually used; and that they correspond in quality or design to the sample or model provided to You before the conclusion of the Contract.

    7.2. Rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations, in particular Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.

    7.3. If the Goods have a defect, You may notify Us of such defect and exercise rights arising from defective performance, i.e. make a complaint, by sending an e-mail to info@mitroczech.cz, by sending a letter to the Seller's registered office address, or in person by prior arrangement at Deblín 367, 664 75 Deblín, Czech Republic. You may also use the sample complaint form, which is available for download as a separate document.

    7.4. When exercising rights arising from defective performance, You must state in particular Your identification and contact details, identification of the Goods complained about, a description of the defect and the chosen method of handling the complaint. You may not change Your choice afterwards without Our consent, unless permitted by legal regulations. We will handle the complaint in accordance with the right arising from defective performance that You have exercised.

    7.5. If the Goods have a defect, You have the right to have the defect removed by delivery of new Goods without defect, by delivery of a missing part of the Goods, or by repair of the Goods, unless the chosen method of removing the defect is impossible or disproportionately costly compared with the other method. This will be assessed in particular with regard to the significance of the defect, the value the Goods would have without the defect, and whether the defect can be removed by the other method without significant inconvenience to You.

    7.6. We are entitled to refuse to remove a defect if it is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value the Goods would have without the defect.

    7.7. You also have the right to a reasonable discount from the Price or to withdraw from the Contract if We refuse to remove the defect or do not remove it in accordance with legal regulations; the defect appears repeatedly; the defect constitutes a material breach of the Contract; or it is clear from Our statement or from the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience to You.

    7.8. The right to withdraw from the Contract does not apply if the defect in the Goods is insignificant.

    7.9. If You caused the defect in the Goods Yourself, You are not entitled to rights arising from defective performance.

    7.10. A defect in the Goods does not include wear and tear caused by normal use of the Goods, or, in the case of used Goods, wear and tear corresponding to the extent of previous use. In the case of 3D printed products, minor aesthetic deviations resulting from 3D printing technology are not considered defects if they do not affect the agreed functionality of the Goods.

    7.11. When You make a complaint, We will issue a written confirmation stating the date on which You made the complaint, the content of the complaint, the method of handling the complaint You request, and Your contact details for the purpose of providing information about the handling of the complaint.

    7.12. Unless We agree on a longer period, We will remove the defects and provide You with information about the handling of the complaint to the contact details provided within 30 days of receiving the complaint. If this period expires without result, You may withdraw from the Contract or request a reasonable discount.

    7.13. We will inform You about the handling of the complaint by e-mail and issue You a confirmation of the date and method of handling the complaint. If the complaint is justified, You are entitled to reimbursement of reasonably incurred costs, which You are obliged to prove. If the defect is remedied by delivery of new Goods, You are obliged to return the original Goods to Us; however, We bear the costs of such return.

    7.14. If You are an entrepreneur, You are obliged to notify and report the defect without undue delay after You could have discovered it, but no later than three days after taking over the Goods.

    7.15. If You are a consumer, You have the right to exercise rights arising from defective performance for a defect that occurs in consumer Goods within 24 months from taking over the Goods.

    8. WITHDRAWAL FROM THE CONTRACT

    8.1. Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and You from the beginning, may occur for the reasons and in the ways set out in this Article or in other provisions of the Terms where the possibility of withdrawal is expressly stated.

    8.2. If You are a consumer, i.e. a person purchasing Goods outside their business activity, You have the right under Section 1829 of the Civil Code to withdraw from the Contract without giving a reason within 14 days. If the Contract concerns the purchase of Goods, this period runs from the day You take over the Goods. In the case of a Contract whose subject is several pieces of Goods or delivery of several parts of Goods, the period begins on the day of delivery of the last piece or part of the Goods. In the case of a Contract under which the Goods are to be delivered to You regularly and repeatedly, the period begins on the day of delivery of the first delivery.

    8.3. You may withdraw from the Contract in any provable manner, in particular by sending an e-mail to info@mitroczech.cz or a letter to the Seller's registered office address. You may also use the online withdrawal function if this function is available on the E-shop. You may also use the sample withdrawal form, which is available for download as a separate document. If You use the online form or send Us the withdrawal by e-mail, We will confirm receipt of the statement of withdrawal from the Contract in text form without undue delay.

    8.4. Even as a consumer, however, You may not withdraw from the Contract in the cases listed in Section 1837 of the Civil Code. These include in particular cases where the subject of the Contract is the delivery of Goods modified according to Your wishes or for Your person, the delivery of digital content under the conditions laid down by legal regulations, or other cases where legal regulations exclude withdrawal without giving a reason.

    8.5. The withdrawal period under Article 8.2 of the Terms is deemed to have been observed if You send Us notice that You are withdrawing from the Contract during this period.

    8.6. In the event of withdrawal from the Contract under Article 8.2 of the Terms, You are obliged to send or hand over the Goods to Us within 14 days of withdrawal. You bear the costs associated with returning the Goods to Us. You are, however, entitled to a refund of the Shipping Price, but only up to the amount corresponding to the cheapest delivery method We offered for delivery of the Goods. In the event of withdrawal because We breached the concluded Contract, We also bear the reasonably incurred costs associated with returning the Goods to Us, up to the amount corresponding to the cheapest delivery method We offered when delivering the Goods.

    8.7. In the event of withdrawal from the Contract, We will refund the funds received within 14 days from the effective date of withdrawal, using the same method by which We received them from You, unless We agree otherwise and You incur no additional costs. However, the amount will not be refunded before We receive the Goods or before You prove to Us that You have sent the Goods back to Us. Please return the Goods clean, undamaged and, if possible, including the original packaging.

    8.8. In the event of withdrawal from the Contract under Article 8.2 of the Terms, You are liable to Us for any decrease in the value of the Goods caused by handling the Goods in a way other than necessary to become familiar with their nature, properties and functionality. If We have not yet refunded the Price to You, We are entitled to set off the claim arising from the decrease in the value of the Goods against Your claim for a refund of the Price.

    8.9. We are entitled to withdraw from the Contract at any time before We deliver the Goods to You if there are objective reasons why the Goods cannot be delivered, in particular reasons on the side of third parties, production outage, unavailability of material or reasons arising from the nature of the Goods. We may also withdraw from the Contract if it is clear that You intentionally provided incorrect information in the Order. If You purchase Goods within Your business activity, We are entitled to withdraw from the Contract at any time, even without giving a reason.

    9. CONSUMER DISPUTE RESOLUTION

    9.1. We are not bound in relation to buyers by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

    9.2. Consumer complaints are handled through the e-mail address info@mitroczech.cz. Information about the handling of the complaint will be sent to the buyer's e-mail address.

    9.3. If a consumer dispute arises between Us and the consumer from the Contract and cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such dispute to the designated body for out-of-court resolution of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 796/44, 110 00 Prague 1, Czech Republic, Company ID No. 000 20 869, e-mail adr@coi.cz, website adr.coi.cz.

    9.4. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 796/44, 110 00 Prague 1, Czech Republic, website www.evropskyspotrebitel.cz, is the contact point for assistance to consumers in cross-border consumer disputes within the EU.

    10. FINAL PROVISIONS

    10.1. If the legal relationship between Us and You contains an international element, for example if We ship Goods outside the territory of the Czech Republic, the relationship will be governed by the law of the Czech Republic. However, if You are a consumer, this agreement does not affect Your rights arising from mandatory legal regulations.

    10.2. All written correspondence between Us and You will be delivered by e-mail. Our e-mail address is info@mitroczech.cz. We will deliver correspondence to Your e-mail address stated in the Contract, in the User Account, or through which You contacted Us.

    10.3. The Contract may only be amended by Our written agreement. However, We are entitled to amend and supplement these Terms. Such amendment will not affect Contracts already concluded, but only Contracts concluded after the amendment becomes effective.

    10.4. In the event of force majeure or events that cannot be foreseen, such as natural disasters, pandemics, operational failures, supplier outages, carrier outages, power outages or significant information system outages, We are not liable for damage caused as a result of or in connection with cases of force majeure. If the force majeure situation lasts for more than 10 days, both We and You have the right to withdraw from the Contract.

    10.5. The sample complaint form and the sample withdrawal form are available for download as separate documents: Complaint Form and Withdrawal Form.

    10.6. The Contract, including the Terms, is archived electronically by Us, but is not independently accessible to You in full beyond the information You receive by e-mail or that is available in Your User Account. However, You will always receive these Terms and the Order confirmation with the Order summary by e-mail, and You will therefore have access to the Contract even without Our further cooperation. We recommend that You always save the Order confirmation and the Terms.

    10.7. These Terms become effective on 18 June 2026.