English version under construction. Some content is still being translated. Thanks for your patience! We're working hard to bring you a full English experience soon. We currently process orders within 1-5 days. We do not sell MarKos inserts abroad. Thank you for your understanding.
Customer support:info@mitroczech.cz
    Currency
    EUR
    Language
    English
    Home / Terms and conditions

    Terms and conditions

    MitroCZECH BoardGameHolic s.r.o.
    Effective as of 23 July 2025

    I. Basic Provisions

    1. These General Terms and Conditions ("Terms and Conditions") are issued in accordance with § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code.
    2. The seller is:
      MitroCZECH BoardGameHolic s.r.o.
      Company ID: 23420022
      VAT ID: CZ23420022
      Registered office: Nové sady 988/2, Staré Brno, 602 00 Brno
      Registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 145716
      Contact details:
      📞 +420 774 424 780
      📧 info@MitroCZECH.cz
      🌐 www.mitroczech.cz
    3. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase contract outside of their business activity as a consumer, or within their business activity (hereinafter the “Buyer”), via the web interface located on the website www.mitroczech.cz (the “Online Store”).
    4. The provisions of these Terms and Conditions form an integral part of the purchase contract. Any different arrangements in the purchase contract take precedence over the provisions of these Terms and Conditions.
    5. These Terms and Conditions and the purchase contract are concluded in the Czech language.

    II. Information about Goods and Prices

    1. Information about the goods, including the prices of individual items and their main characteristics, is provided for each product in the Online Store catalogue. Prices are final. The Seller is not a VAT payer. The prices remain valid for as long as they are displayed in the Online Store. This does not exclude the conclusion of a purchase contract under individually agreed terms.
    2. All goods presentation in the Online Store catalogue is of an informative nature and the Seller is not obliged to conclude a purchase contract for such goods.
    3. Shipping and packaging costs are listed in the Online Store and apply only to deliveries within the Czech Republic.
    4. Any discounts on the purchase price of the goods cannot be combined unless otherwise agreed between the Seller and the Buyer.

    III. Order and Conclusion of the Purchase Contract

    1. The Buyer bears any costs incurred in using remote communication means in connection with concluding the purchase contract (internet connection costs, phone call costs). These costs do not differ from the standard rate.
    2. The Buyer orders goods in the following ways:
      • via their customer account if they previously registered in the Online Store,
      • by completing the order form without registration.
    3. When placing an order, the Buyer selects the goods, quantity, method of payment, and delivery method.
    4. Before submitting the order, the Buyer is allowed to check and change the entered information. The order is sent by clicking the “Order” button. The information provided in the order is considered correct by the Seller. The order is valid only if all required fields are completed and the Buyer confirms acceptance of these Terms and Conditions.
    5. Immediately upon receiving the order, the Seller sends the Buyer a confirmation email. This confirmation is automatic and does not constitute acceptance of the order. A copy of the current Terms and Conditions is attached. The purchase contract is concluded only upon acceptance of the order by the Seller, which will be confirmed in a separate email.
    6. If the Seller is unable to fulfil any part of the order, they will send an amended offer to the Buyer’s email. The amended offer is considered a new proposal for a purchase contract. The contract is concluded upon the Buyer’s acceptance of the amended offer sent to the Seller's email listed in these Terms and Conditions.
    7. All orders accepted by the Seller are binding. The Buyer may cancel the order until the confirmation of order acceptance is delivered. The order may be cancelled by phone or by sending an email to the Seller’s contact address.
    8. In case of an obvious technical error in the price of goods in the Online Store or during the ordering process, the Seller is not obliged to deliver goods at the incorrect price, even if the Buyer received an automatic order confirmation. The Seller will notify the Buyer without delay and send an amended offer. The amended offer is considered a new proposal, and the contract is concluded only upon the Buyer’s acceptance.

    IV. Customer Account

    1. Based on the Buyer's registration in the Online Store, the Buyer can access their customer account and order goods. Goods can also be ordered without registration.
    2. When registering or ordering, the Buyer must provide true and accurate information. The Buyer must update their details in case of any changes. The Seller considers the information provided to be correct.
    3. Access to the customer account is secured by a username and password. The Buyer must keep this access data confidential. The Seller is not liable for misuse of the account by third parties.
    4. The Buyer is not allowed to allow third parties to use their customer account.
    5. The Seller may cancel the customer account, especially if the Buyer has not used it for a long time or breaches the purchase contract or these Terms and Conditions.
    6. The Buyer acknowledges that the customer account may not be available continuously, particularly during maintenance of the Seller’s or third-party hardware and software.

    V. Payment and Delivery

    1. The Buyer may pay the purchase price and any delivery costs using the following methods:
      • Bank transfer to account number 276382919/0600 held with Moneta Money Bank,
      • Cashless payment by card,
    2. The Buyer is obliged to pay the agreed delivery and packaging costs in addition to the purchase price. Unless otherwise stated, the term "purchase price" includes these costs.
    3. In the case of cashless payment, the purchase price is due within 7 days from the conclusion of the contract.
    4. When paying via a payment gateway, the Buyer follows the instructions of the payment service provider.
    5. In the case of cashless payment, the Buyer's obligation is fulfilled once the amount is credited to the Seller’s account.
    6. The Seller does not require any advance payment. Payment before dispatch is not considered a deposit.
    7. The Seller will issue a sales receipt to the Buyer in accordance with applicable law.
    8. Goods are delivered:
      • to the address specified by the Buyer,
      • to a pick-up point selected by the Buyer,
      • by personal collection as agreed.
    9. The delivery method is selected during the order process.
    10. Delivery costs are specified in the Buyer's order and in the Seller’s confirmation.
    11. If the Seller is obliged to deliver goods to the address specified by the Buyer, the Buyer must accept the delivery.
    12. Upon delivery, the Buyer must check the integrity of the packaging.
    13. The sales document (invoice without VAT) will be sent to the Buyer's email address.
    14. The Buyer acquires ownership of the goods upon full payment, including delivery costs, but not before receiving the goods.

    VI. Withdrawal from the Contract

    1. A Buyer who concludes the purchase contract as a consumer outside their business activities has the right to withdraw from the contract.
    2. The withdrawal period is 14 days from the day the Buyer or a third party (other than the carrier) receives the goods, or:
      • from receipt of the last item, if the order includes multiple types of goods or partial deliveries,
      • from receipt of the first delivery, if the contract involves recurring deliveries.
    3. The Buyer cannot withdraw from the contract, among other things:
      • if services have been provided with the Buyer's prior express consent before the withdrawal period ends, and the Seller informed them of the lack of right to withdraw,
      • for goods or services whose prices depend on financial market fluctuations beyond the Seller's control,
      • for alcoholic beverages to be delivered after thirty days with a price dependent on market fluctuations,
      • for customized goods or goods made specifically for the Buyer,
      • for perishable goods or goods irreversibly mixed with other items,
      • for sealed goods unsealed by the Buyer that cannot be returned for hygienic reasons,
      • for audio/video recordings or computer software with broken seals,
      • for newspapers, periodicals, or magazines,
      • for digital content not delivered on a physical medium with the Buyer's prior express consent and acknowledgment of the lack of right to withdraw,
      • and other cases listed in Section 1837 of the Civil Code.
    4. To meet the deadline for withdrawal, the Buyer must send a withdrawal notice before the period expires.
    5. The Buyer may use the withdrawal form provided by the Seller. The withdrawal notice must be sent to the email or postal address listed in these Terms and Conditions. The Seller will confirm receipt without delay.
    6. The Buyer must return the goods to the Seller within 14 days of withdrawing from the contract. The Buyer bears the cost of returning the goods, even if they cannot be returned by standard postal means.
    7. If the Buyer withdraws, the Seller must return all received payments, including delivery costs, within 14 days of withdrawal using the same payment method unless otherwise agreed.
    8. If the Buyer chose a more expensive delivery method than the cheapest offered, the Seller will refund only the cost of the cheapest method.
    9. The Seller is not obliged to refund before receiving the returned goods or proof that the goods were sent back.
    10. The goods must be returned undamaged, unused, and clean, preferably in original packaging. The Seller may deduct the cost of damage from the refund.
    11. The Seller may also withdraw from the contract if the goods are out of stock, unavailable, or the manufacturer/supplier has ceased production or delivery. The Seller will notify the Buyer via email and refund all payments received within 14 days.

    VII. Rights from Defective Performance

    1. The Seller guarantees that the goods are free from defects upon receipt. Specifically, the Seller ensures that:
      • the goods conform to the agreed description or sample,
      • the goods are suitable for the intended use or customary purpose,
      • the goods match the quality and performance of a sample or model if agreed upon,
      • the goods are in the correct quantity and comply with legal requirements.
    2. The Seller's liability for defects applies to the extent required by the manufacturer. The Buyer may assert defects that appear within 24 months of delivery.
    3. If a warranty period is stated on the goods or in documentation, the Buyer may use this period to claim defects.
    4. The warranty does not cover:
      • defects in goods sold at a lower price for the defect reason,
      • wear and tear due to normal use,
      • used goods for defects corresponding to the condition at the time of sale,
      • damage caused by the Buyer.
    5. In the event of a defect, the Buyer may request:
      • replacement,
      • repair,
      • a reasonable discount, or
      • withdrawal from the contract.
    6. Withdrawal is possible in cases of:
      • substantial defects,
      • recurring defects after repair,
      • multiple simultaneous defects.
    7. If a defect is not substantial, the Buyer may request a repair or a reasonable discount.
    8. Repeated defects (e.g. third complaint of the same issue or fourth overall) or multiple defects entitle the Buyer to request a replacement or withdrawal.
    9. The Buyer must notify the Seller of the chosen claim right when reporting the defect. Changes are allowed only with Seller consent or if chosen remedy proves ineffective.
    10. In the case of an irreparable defect or if repair is not possible, the Buyer may withdraw from the contract.
    11. If the defect was known to the Buyer before purchase or caused by the Buyer, they are not entitled to claim it.
    12. Discounted goods cannot be claimed for defects that justified the discount.
    13. Complaints must be submitted to the Seller's registered office or operational premises. A written confirmation will be issued upon complaint receipt.
    14. The Seller or authorized employee will decide on the complaint immediately, or within 3 working days in complex cases. Complaints must be resolved within 30 days unless agreed otherwise.
    15. The Seller will inform the Buyer about complaint resolution in writing.
    16. The Buyer has the right to reimbursement of necessary complaint-related costs if the complaint is justified. This right must be claimed within 1 month after the warranty period ends.
    17. The Buyer chooses how the complaint will be settled.
    18. Relevant provisions: Sections 1914–1925, 2099–2117, 2161–2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
    19. The Seller’s return policy may provide further guidance on defects and warranty claims.

    VIII. Delivery of Communications

    1. Contracting parties may communicate via email.
    2. The Buyer sends communication to the Seller's email specified in these Terms and Conditions. The Seller sends messages to the Buyer’s email in their order or customer account.

    IX. Personal Data

    1. All personal data is processed as confidential and in compliance with applicable laws, especially Regulation (EU) 2016/679 (GDPR).
    2. We may send commercial messages to the Buyer's email based on legitimate interest and previous purchases. The Buyer may unsubscribe at any time via a link or by contacting us. Email addresses are stored for 3 years.
    3. Details about personal data processing are available in our Privacy Policy.

    X. Out-of-Court Dispute Resolution

    1. For consumer disputes, the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, ID: 00020869, https://www.coi.cz/en/, email: adr@coi.cz is competent for out-of-court settlement.
    2. The EU online dispute resolution platform is available at: http://ec.europa.eu/consumers/odr
    3. The Seller is authorized to sell goods under a trade license. Oversight is performed by the relevant trade licensing authority and the Czech Trade Inspection.

    XI. Final Provisions

    1. The legal relationships are governed by Czech law.
    2. The Seller is not bound by any codes of conduct.
    3. All website content is protected by copyright and may not be copied or altered without the Seller’s consent.
    4. The Seller is not responsible for third-party interference or misuse of the website.
    5. The Buyer assumes the risk of a change in circumstances pursuant to §1765(2) of the Civil Code.
    6. The contract is archived electronically and is not publicly accessible.
    7. The Seller may amend these Terms. New versions are effective upon publication.
    8. The following sample withdrawal form is part of these Terms and Conditions.

     

    These Terms and Conditions take effect on 23 July 2025.